1-Year Warranty

  • other unforeseen external events.

Warranty Activation and Claims Process

Proof of Purchase:

To file a warranty claim, you must provide valid proof of purchase. Please keep your receipt or order confirmation email as verification of your purchase.

Filing a Claim:

If you encounter an issue with your lighter that you believe is covered by our 1-Year Warranty, follow these steps:
  1. Contact Us: Reach out to our customer service team via our website here, or email us at support@FlickerFlare.com.
  2. Provide Details: Include a clear description of the issue, your proof of purchase, and any relevant photos or videos showcasing the defect.
  3. Shipping: If your claim is approved, we will cover the shipping costs for sending you a replacement product.
  4. Receiving a Replacement: After reviewing your warranty claim, our team will determine if the defect is covered. If approved, we will replace the lighter at our discretion.

General Terms and Conditions

  • Original Purchaser: The 1-Year Warranty is only valid for the original purchaser and is non-transferable.
  • Replacement Warranty: Replacement products provided under warranty are covered for the remaining period of the original warranty.
  • Warranty Continuation: The warranty period does not reset or extend when a replacement product is issued.
  • Company Discretion: FlickerFlare reserves the right to replace defective products based on our professional assessment.
  • Exclusions: The warranty does not cover damages from accidental harm, wear and tear, improper use, unauthorized modifications, product disassembly, or external causes.

Customer Support

Our dedicated customer support team is ready to assist you with any questions or concerns regarding your warranty or any FlickerFlare products. Please feel free to contact us via our website here, or at support@FlickerFlare.com.
Thank you for choosing FlickerFlare. We stand firmly behind the quality of our products and are committed to providing you with exceptional service and support!