RETURN POLICY

FlickerFlare Return & Refund Policy

Thank you for choosing FlickerFlare. We are committed to providing high-quality products and exceptional customer service. To ensure a smooth shopping experience, please review our return and refund policy carefully.

Return Eligibility

  • We offer a 30-day return policy from the date of purchase

  • Returns beyond 30 days cannot be accepted

  • Items must be unused, in original packaging, and in the same condition as received

  • A receipt or proof of purchase is required for all returns

Refund & Exchange Process

  • Once we receive and inspect your return, we will notify you of the approval status

  • Approved refunds will be processed to your original payment method within a reasonable timeframe

  • For exchanges of defective or damaged items, please email us at support@flickerflare.com with photos

Late or Missing Refunds

  • Please check with your bank first, as processing times may vary

  • Contact your credit card company, as refunds may take time to post

  • If you still haven't received your refund, contact us at support@flickerflare.com

Return Shipping & Customer Responsibilities

  • Defective or Incorrect Items: We cover return shipping costs and provide free replacements

  • Personal Reasons (change of mind, wrong size, etc.): Customer is responsible for return shipping costs

Important Shipping Terms

  • Incorrect Shipping Address: We are not responsible for packages sent to incorrect addresses provided by customers

  • Refused or Unclaimed Packages: Refunds will be processed only after the package is returned to our facility, with original shipping costs deducted

Package Delivery & Responsibility
Once a package arrives in the destination country, customers are responsible for:

  • Contacting local postal services with provided tracking numbers

  • Arranging delivery, pickup, or investigating delivery issues

  • Following up with local authorities regarding missing packages

Lost or Stolen Packages

  • We cannot replace or refund packages marked "delivered" by the carrier but reported lost or stolen

  • Customers are responsible for resolving customs issues, import taxes, or verification requirements

Contact Us
For any return or refund inquiries, please email us at: support@flickerflare.com

By purchasing from FlickerFlare, you agree to the terms outlined in this policy. We appreciate your understanding and cooperation.

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